Virtual Visit Instructions

1 TO 3 DAYS BEFORE YOUR VISIT

• Make sure your technology is ready by the following instructions:
  • Virtual Visits – Instructions for Desktop (PC)
  • Virtual Visits – Instructions for Android
  • Virtual Visits – Instructions for iPhone or iPad
  • Virtual Visits – Instructions for Desktop (Mac) – Chrome
  • Virtual Visits – Instructions for Desktop (Mac) – Safari
• If you have tech issues, call our IT help desk at 503-488-2488, Monday-Friday from 7am-5pm.
• If you have a non-tech question, click here to find your clinic office’s phone number.
• The IT help desk cannot answer questions about scheduling or appointments.

DAY OF YOUR VISIT

• ​Limit disruptions
  • Find a quiet, private place to have your visit.
  • If you are using a phone or tablet for your visit, set it up so it is steady and the doctor can see you clearly. 
  • We understand that your car may be the best place to take your appointment. If so, please be parked in a safe location. Do not drive while on your virtual visit.
• Have back up
  • If possible, have a back-up phone, tablet or computer in case you have technical issues.
• Start early
  • ​Leave plenty of time to get ready for your visit to fix any technology issues that may come up.
  • Join the visit 5 minutes before your scheduled visit time.
  • A staff member at your doctor’s office will join the virtual visit at your appointment time and start the check-in process.