Virtual Visits: Tips & Tricks


1 to 3 Days Before Your Visit

  • Set up your technology using these instructions for AndroidiPhone or iPad, or desktop computer. Call our helpdesk if you have any issues at 503-488-2488, Monday through Friday 7:00am–5:00 pm.
  • If possible, have a back-up phone, tablet or computer in case you have technical issues.
  • Find a quiet, private place to have your visit.
  • If you are using a phone or tablet for your visit, figure out a location to place it so it can be steady and the doctor can see you clearly. 

Day of Your Visit

  • Leave plenty of time to get ready for your visit to fix any technology issues that may come up.
  • Join the visit 5 minutes before your scheduled visit time. A staff member at your doctor’s office will join the virtual visit at your appointment time and start the check-in process.
  • Please be patient with this technology. This is new to everyone.