Virtual Visits (Telehealth)

The Oregon Clinic is pleased to offer virtual visits (telehealth). A virtual visit means you can have an appointment with your physician safely from home using a phone, tablet or computer.

Of course, not all health issues are right for a virtual visit. If your physician feels a virtual visit is appropriate for you, we will call you with more information before your currently scheduled appointment.

Thank you for your patience and flexibility as we work to keep our patients, staff and community healthy.

Frequently Asked Questions

• What is a virtual visit?
  A virtual visit lets you see and talk to one of our doctors online from your phone, tablet or computer.
   
• Can I have a virtual visit?
  Virtual visits are perfect for some of our patients, but not for everyone. Your provider will decide if a virtual visit is right for you.
   
• How do I schedule a virtual visit?
  If you currently have an appointment scheduled at The Oregon Clinic and your physician feels a virtual visit is appropriate for you, we will contact you with more information before your appointment. If you do not yet have an appointment, call the appropriate clinic office and the doctor will decide if a virtual visit is right for you. Click here to find your clinic office's phone number.
   
• What does it cost?
  Virtual visits are billed to your insurance company just like a regular office visit and you may have a co-pay due.
   
• What tech do I need?
  The Oregon Clinic uses Virtual Microsoft Teams for video and audio during our virtual visits. You can use a smart phone, tablet, Mac, or PC with a microphone and camera. You may need to install the free Microsoft Teams app on your phone or tablet. A day or two before your visit, please set up your device using these instructions for Android, iPhone or iPad, desktop (PC) computer, or desktop (Mac) computer and check that your camera and microphone are working properly.
   
• Do you have a virtual visit scheduled and are having technical problems?
  If you run into any issues, our helpdesk is available from Monday through Friday 7:00 A.M. - 5:00 P.M. to assist you at 503-488-2488.
   
• Why are you offering virtual visits now?
  As part of the COVID-19 crisis response, the federal government recently removed certain barriers to telehealth. Now, patients can access a range of medical providers remotely using a phone or computer instead of having to visit a doctor in person.
   
• What should I do in to get ready a few days before my appointment?
  • Follow the technology set up instructions below:
    • Android
    • iPhone or iPad
    • Desktop (PC) computer
    • Desktop (Mac) computer
  • Call our help desk if you have any issues at 503-488-2488, Monday-Friday from 7:00 am - 5:00 pm.
  • If possible, have a back-up phone, tablet or computer in case you have technical issues.
  • Find a quiet, private place to have your visit.
  • If you are using a phone or tablet for your visit, figure out a location to place it so it can be steady and the doctor can see you clearly. Holding it in your hand will make the appointment shaky and give your provider motion sickness
     
• What should I do on the day of my appointment? 
  • Leave plenty of time to get ready for your visit to fix any technology issues that may come up.
  • Join the visit 5 minutes before your scheduled visit time.
  • A staff member at your doctor’s office will join the virtual visit at your appointment time and start the check-in process.
  • Please be patient with this technology. This is new to everyone.
  • To make the most out of your appointment, read our Patient Tips & Tricks for Virtual Visits.