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Virtual Visit Instructions
1 to 3 Days Before Your Visit
Make sure your technology is ready by the following instructions:
If you have tech issues, call our IT help desk at 503-488-2488, Monday-Friday from 7 am - 5 pm.
If you have a non-tech question,
click here to find your clinic office's phone number.
The IT help desk cannot answer questions about scheduling or appointments.
Day of Your Visit
Find a quiet, private place to have your visit.
If you are using a phone or tablet for your visit, set it up so it is steady and the doctor can see you clearly.
We understand that your car may be the best place to take your appointment. If so, please be parked in a safe location.
Do not drive while on your virtual visit.
Have back up
If possible, have a back-up phone, tablet or computer in case you have technical issues.
Leave plenty of time to get ready for your visit to fix any technology issues that may come up.
Join the visit 5 minutes before your scheduled visit time.
A staff member at your doctor’s office will join the virtual visit at your appointment time and start the check-in process.