Frequently Asked Questions
Why should I sign up for The Oregon Clinic’s InteliChart PatientPortal?
With our new PatientPortal, you can access your health information easily online from wherever you are, all in one place. When you sign up for an InteliChart PatientPortal account, you can fill out your forms online before your visit, quickly access your medical records, track upcoming appointments, and much more.
My link doesn’t work, what do I do?
Please call 503-935-8444 if you receive an error message when clicking on the link sent to you.
What if I already have a MyHealthConnection account?
If you already have a MyHealthConnection account, you will receive an email on May 1. Just click on the link to sign up for our new InteliChart PatientPortal. This link expires after 2 weeks. If your link is expired, call your clinic and let them know you’d like to sign up for our new portal. They will email or text you a new link.
Is my health information safe?
Yes. Your personal information in the InteliChart portal is secure and private. The system uses security measures and safeguards appropriate for your information.
Is this the same as Epic MyChart?
InteliChart PatientPortal has many of the same features Epic MyChart but is a different software.
Can I pay my bill through the portal?
Yes. Log in to your InteliChart account to view your balance and pay your bill online.
How do I fill out my paperwork?
Filling out your paperwork online is easy with InteliChart PatientPortal. Please click here for instructions on how to fill out your check-in forms online before your appointment. If you can’t fill out your forms online before your appointment, please plan to arrive early to complete your forms in the waiting area before your visit.
How do I email my doctor?
Log in to your account and click “Send a Message.”
Why aren’t my Imaging results available?If your imaging was done at The Oregon Clinic Imaging Center, your report is available under the “Documents” tab rather than the Imaging section. If your Imaging was ordered by a provider at The Oregon Clinic but done at another location, you will not see results in the Imaging or Documents tab. Complete results are available from the imaging location where the study was done. Please accept our apologies for this issue, it is caused by limitations in the software.For images ordered by non-TOC providers and done at other locations, please contact the ordering provider.
How do I change my email or password?
Log in to your account, then click on ‘My Account’ on the top right of the page. There is a spot to change your email and password.
What do I do if I need to change my address or demographics?
Call your provider’s office or send a secure message in InteliChart. Let them know what information you would like changed and they will make sure it is listed correctly in your account.
How can I share my chart with a family member?
Log in to your account, click ‘My Account’ from the top right of the page and follow the prompts to add a Proxy. This person must have a cell phone to receive a text for security purposes and will receive an email granting them access to your information. They must create an account to do so.
How can I stop sharing?
Log in to your account, click ‘My Account’ from the top right of the page, then scroll to the ‘Associated Accounts’ area and click ‘Remove Association’ for the Proxy you want to remove.
Why can’t two people share an email address?
Your unique email address and password helps us keep your personal information secure and private. If you would like to share your chart with a caregiver or family member, you can set that up using the “Proxy” area of InteliChart.
Who can I contact if I have further questions?
Call your provider’s office at the number listed here.
Can I use other apps to connect to my health information?
We support patients having access to their health information. We also support the sharing of health information via applications that use an Application Programming Interface (API), which many mobile device applications use. To connect your health information to a third-party application: 1) Log into patient portal. 2) go to Account Settings, 3) Scroll to Third Party App Access, 4) Generate Passcode, 5) enter the passcode into the third-party application.
Who can I call for technical assistance?
If you are having trouble with the portal, please call our InteliChart Help Desk at 503-935-8444.
What are the technical requirements for the portal?
For the best experience using the patient portal, please follow these requirements:
- Supported internet browsers are Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari (current version and two prior versions accepted).
- Screen resolution must be 1280x1024 or higher.
- Mobile app requires Android or IOS (current version and two prior versions accepted).